01. Before work begins
You may cancel before substantive work on your project begins. Any payment already received for a project that has not started will be refunded in full, subject to applicable law and any specific written terms disclosed and agreed to before payment.
02. Once work has started
If you cancel after substantive work has started, we will assess completed work, agreed milestones, and nonrecoverable costs specifically approved in writing in advance. Where appropriate, we will refund the portion of your payment attributable to services not yet performed. We will explain the calculation in writing.
03. Issues with delivered work
If you believe a deliverable materially differs from the agreed written scope, please contact us with a description of the problem. We will review the issue and discuss a reasonable remedy, such as corrections within the agreed scope, replacement deliverables, or an appropriate partial or full refund if warranted.
04. How to request a refund or cancel
Email astmrjs@gmail.com with your name, invoice or project reference, a description of the issue, and the outcome you are requesting. We aim to acknowledge requests within five business days. We will communicate the next steps and any supporting information needed.
05. Refund method and timing
Approved refunds are generally issued to the original payment method through the payment provider. The time for funds to appear depends on the payment method, provider, and bank. Currency conversion differences or bank processing times may apply.
06. Payment disputes
Please reach out if you do not recognize a charge or have a service concern so we can investigate and try to resolve it. You retain any rights to contact your payment provider or dispute a transaction.
07. Your legal rights
Nothing in this policy excludes or limits consumer protection, cancellation, chargeback, or refund rights that cannot lawfully be restricted. If a project-specific written agreement offers more favorable conditions, those conditions will apply.
Questions before paying? Email us and ask about the refund and cancellation terms for your particular project. Contact us at astmrjs@gmail.com.